SourceIt offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your order, please contact us immediately.
IP Licenses, whether installed on a server or not, are items that are not eligible for return.
SourceIT must be notified immediately of any item/order cancellations at email@example.com. No verbal cancellations will be accepted.
INCORRECTLY SHIPPED ITEMS
SourceIt must be informed within 15 days of any items that were not ordered or were shipped incorrectly. Customer must request a RMA number from firstname.lastname@example.org. SourceIt will cover shipping cost for returned items and for replacement items. Item must be “like new” in the box with all literature, manuals, cables, etc. NO OPENED BOXES WILL BE CONSIDERED. Manufacturer’s box must be free of all writing, shipping labels, or marks of any kind.
For defective equipment please refer to manufacturer’s warranty and policies therein. Solely as a convenience to our customers, SourceIt may exchange defective items in accordance with manufacturer’s policies. When requesting a RMA for defective equipment please, contact our tech support department at support@SourceIt.com to obtain a RMA number. The returned item must include the RMA ticket generated by our tech support department. If product is found not to be defective, product will be returned to customer at customer’s expense, additional diagnostic charges may apply. Advance replacement of equipment will require a credit card number to process the replacement. We will credit your account appropriately once the defective item is received by the original manufacturer. Please allow 1 week for processing. No returns sent COD will be accepted. Returns must be sent pre-paid. Warranty claims outside the warranty period should be taken up with the product manufacturer directly. Warranty cards should be filled out and returned to the manufacturer on receipt of the goods (where this applies). Customer is responsible for all shipping cost on returned equipment.
NON DEFECTIVE EQUIPMENT
Within 30 days of date of invoice, SourceIt, at its discretion, will accept incorrectly ordered or unwanted items. When returning an item that was purchased incorrectly or is unwanted, send an email requesting the “Return for Credit” to orders@SourceIt.com. Item must be “like new” in the box with all literature, manuals, cables, etc. NO OPENED BOXES WILL BE CONSIDERED. Manufacturers box must be free of all writing, shipping labels, or marks of any kind. We will then process the necessary paperwork to accept the equipment back into inventory. SourceIt will issue a credit to your account once the item is received and inspected to ensure “like new” condition. SourceIt charges a 15% restocking fee for returned equipment. Non stock items may or may not be returned with a restocking fee within 30 days depending on manufacturer’s policy. Customer is responsible for all shipping cost on returned equipment.
Discontinued products do not qualify for return.