1. All New Dealers must complete and return the New Dealer Agreement Form in its entirety. A Tax Exempt Certificate or Resellers Certificate is also required to complete the Dealers file. No orders can be processed without these documents. Account set up should be completed within 3 days, at which time the Dealer will be given his account number and password for www.sourceit.com.
2. All orders should be placed on my.sourceit.com. This web portal allows the Dealer to log-in and see their company’s pricing. If Dealers choose not to use the web portal to place their orders, the Authorized Purchaser must either fax or email a formal purchase order to firstname.lastname@example.org. However, SourceIT strongly recommends using the web portal for placing orders. The web portal is designed specifically to process orders in a timely manner. This process benefits you, the customer.
3. Effective immediately, no verbal orders will be accepted by SourceIT. Orders will not be processed or shipped until a formal purchase order has been received via fax or email. All orders must be on company letterhead from an Authorized Purchaser and have the following:
*Purchase order number
*Contact person and phone number
*Complete ship-to address
4. SourceIT makes every effort to process and ship orders in a timely manner. In stock items on your order will ship from our inventory the same day if the purchase order is received by 3pm EST, with the exclusion of custom servers. Any order needing expedited shipping received after 3pm CST will incur a 5% special handling fee. However, requesting expedited shipping does not guarantee same day shipping. Please see Order Processing Time at www.sourceit.com.
5. SourceIT offers only the finest products available and makes every effort to meet high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. Please review our Return Policy at www.sourceit.com for more information.
6. A 3% service fee will be added to each credit card transaction.
Order Processing Time
Our Customer Service Staff will review your order to ensure that it is accurate, the payment method is valid, and you are authorized to use this payment method. In an effort to protect our customers from credit card fraud, SourceIt requires the “bill to” address to match the billing address of your credit card. Please note, credit card processing can take up to 2 business days (depending on the information you have provided). Further, for security reasons voice confirmation may be required before we can process your credit card for payment.
Once your order has passed Customer Service review, it is sent to the warehouse for shipment. In stock items on your order will ship from our inventory the same day if the purchase order is received by 3pm CST, with the exclusion of custom servers.
Any order needing expedited shipping received after 3PM CST will incur a 5% special handling fee. However, requesting expedited shipping does not guarantee same day shipping.
In the event that our Liberty, MO warehouse is unable to ship the item(s) you purchased, we have a network throughout the United States which can drop ship items to you directly. Therefore you may receive more than one shipment for each order.
SourceIt is not responsible for shipments which are delayed due to causes beyond the control of the shipping carriers, including, but not limited to the following: Acts of God, riots, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.