Dealer Resources

All new dealers must complete the New Dealer Agreement Form and provide a Tax Exempt or Resale Certificate before orders can be processed. Once approved, you’ll receive your account number and login credentials for the SourceIT portal.

All orders should be placed through my.sourceit.com. If not using the portal, a formal purchase order must be emailed to  orders@sourceit.com. No verbal orders will be accepted.

Complete requirements:

• PO number
• Contact name & phone
• Shipping address
• Authorized Purchaser sender

Orders received by 3:00 PM CST will ship same day for in-stock items (excludes custom servers). Expedited shipping after 3:00 PM CST may incur a special handling fee and does not guarantee same-day shipping.

A 3% service fee applies to all credit card transactions.

For full policies—returns, cancellations, defective equipment, and more—see the next section.

• Free shipping will apply to POs over $2,500.  Shipping costs will be added to your final invoice.
• Yearly sales over $50,000 will qualify your company for free shipping on all orders.
• Incorrectly shipped items must be reported within 15 days. Items must be returned in “like new” condition. SourceIT covers return and replacement shipping for shipping errors.

Order Processing Time

Orders are reviewed for accuracy and billing validation. Credit card processing may take up to 2 business days.

Defective Equipment

Handled according to the manufacturer’s warranty. A SourceIT RMA may be issued as a convenience, but non-defective items returned will be sent back at the customer’s expense.

Non-Defective Returns

Accepted within 30 days at SourceIT’s discretion. Items must be unopened, unused, and in like-new condition. A 15% restocking fee applies.

Cancellations

Must be submitted by email—no verbal cancellations accepted.